Terms And Conditions

Our cleaning services are performed with professionalism and attention to detail. However, to ensure transparency and set proper expectations, please review the following terms:

  1. Results May Vary:

    • The effectiveness of our cleaning depends on factors such as the condition of the space, the type of surfaces, and the extent of dirt or stains present.

    • While we use professional-grade cleaning solutions and techniques, certain stains, discoloration, or buildup may not be fully removable.

    • Areas that have not been cleaned for an extended period may require multiple sessions to achieve desired results.

  2. Damage Liability:

    • FULLY INSURED AND BONDED.

    • We take great care when handling your belongings and cleaning surfaces, but we are not liable for damages to improperly installed or deteriorating items.

    • Clients should inform us of any delicate materials, valuable items, or pre-existing damage before the cleaning session.

    • We are not responsible for damages caused by previous improper cleaning methods, wear and tear, or structural issues beyond our control.

  3. Limited Mold Cleaning:

    • Our cleaning services cover surface-level mold removal only (e.g., mild mold on bathroom tiles or grout).

    • We do not perform mold remediation or treat extensive mold infestations, which require professional mold removal specialists.

    • Mold located behind walls, under flooring, or in HVAC systems is beyond the scope of our services.

  4. Pet Policy:

    • We are a pet-friendly company and are happy to work with all members of your family, regardless of breed. However no one knows your pets better than you do so be aware of their temperment and behavior with strangers in their space.

    • For the safety of both pets and our cleaning staff, pets must be secured or kept in a designated area during the cleaning service.

    • We are not responsible for pets escaping or getting injured if they are left unsecured.

    • Clients are encouraged to inform us in advance if pets will be present.

    • We are not responsible for any pet-related incidents, including bites, scratches, or property damage caused by pets during the service.

    • Clients are liable for any injuries or damages caused by their pets to our staff or equipment.

  5. Estimates & Pricing:

    • All price estimates are based on the initial assessment of the property’s condition and may be adjusted if additional work is required.

    • Extra charges may apply for heavily soiled areas, excessive clutter, or the removal of stubborn stains requiring specialized treatment.

    • All of our cleaning services require a NONE REFUNDABLE deposit of 25%. This Deposit has to be paid before your appointment is scheduled.

    • We charge by the hour, so clients only pay for the time spent cleaning, making it cost-effective for smaller or quicker jobs. This also allows for adjustments if the cleaning takes less or more time than expected.

    • Final payment is due within 24 hours upon completion of services unless otherwise agreed upon in advance.

  6. When Additional Work Is Required:

    • You will be informed in real time and given the options below:

    • Proceed with the cleaning and add extra charges to the final invoice.

    • Stick with the original price and focus on cleaning specific areas of your choosing.

  7. Cancellation:

    • Clients must provide at least 24 hours’ notice for cancellations to avoid fees.

    • Late cancellations: Cancellations made less than 24 hours before the scheduled service may incur a cancellation fee of $50.

    • Same-day cancellations: If the cleaning team is already en route or on-site, the full service fee may be charged.

    • If we arive on site and utilities (electric and water) are not connected, this will result in a cancellation which may incur a fee of $100.

  8. Rescheduling:

    • Advance notice: Clients may reschedule their cleaning appointment without penalty if they notify us at least 8 hours in advance.

    • Last-minute rescheduling: Requests made with less than 8 hours’ notice may be subject to a rescheduling fee of $50.

    • Repeated reschedules: Frequent or excessive rescheduling may result in full prepayment requirements for future bookings.

  9. Limited Guarantees:

    • While we strive for the highest level of cleanliness, we cannot guarantee the complete removal of permanent stains, damage, or wear.

    • Certain materials, such as natural stone, wood, and delicate fabrics, may have limitations in how they can be cleaned safely.

    • If you are not satisfied with any aspect of our service, please notify us within 24 hours, and we will attempt to resolve reasonable concerns where possible.

By booking with The Whistling Broom LLC, you acknowledge and agree to the terms outlined above. If you have any specific concerns, please discuss them with us prior to service.

✅ Thank you for trusting The Whistling Broom with your cleaning needs. We look forward to Serving You!